How can we help?

Send us a message, or find a quick answer below.

Report a wrong or closed listing

Opening hours, prices and access can change. If something in the app is out of date, the quickest fix is the in-app feedback feature on that activity, which tells us exactly which listing you mean. You can also email us.

Manage or cancel your subscription

Subscriptions are billed by Apple. To manage or cancel, open your iPhone's Settings → your name → Subscriptions. Cancelling stops future charges, and you keep access until the end of the period you've already paid for.

Refunds

Refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com.

Drive times aren't showing

Drive times need location access. Turn it on in Settings → Privacy & Security → Location Services → Found NZ. The rest of the app works without it.

Delete feedback you sent

Email us with the approximate date and what your message said, and we'll remove it.

More detail is in our Privacy Policy and Terms & Conditions.